About J.D. Power Awards
J.D. Power and Associates surveys millions of consumers and businesses each year to determine how well industries are listening to their customers. Based on these responses, we then determine the importance of each of these areas and how each contributes to overall satisfaction. The consumer rates on each of these areas, and their relative importance, are combined to create an overall numerical Index score-and this score determines which companies or brands receive a J.D. Power and Associates award.