While seat suppliers and automakers try to save costs and reduce weight by having manually adjustable lumbar support in otherwise powered seats, owners of new vehicles equipped with those power/manual seats are not pleased, according to the recently published J.D. Power 2013 Seat Quality and Satisfaction Study.SM
Aftermarket auto service shops appear to be outperforming auto dealerships in customer satisfaction across Canada generally.
For a third consecutive year, Toyota is the highest-ranked auto brand, in terms of owner satisfaction, among new-vehicle owners in Brazil.
Effective communication at the start of the auto insurance claims process is nearly as important to overall customer satisfaction as the final settlement of the claim, according to the recently released J.D. Power 2013 Canadian Auto Claims Satisfaction Study.SM
The rapidly increasing use of tablets, as opposed to desktop and laptop computers, by new-vehicle shoppers to research their prospective purchases, appears to be influencing automaker website design, according to the just-released J.D. Power 2013 Manufacturer Website Evaluation StudySM--Wave 2.
J.D. Power has completely redesigned its study that serves as the industry benchmark for new-vehicle appeal.
According to the just-released J.D. Power 2013 Auto Claims Satisfaction StudySM--Wave 3, satisfaction with the auto claims experience holds steady in the second quarter of 2013, compared with the first quarter, despite the sharp increase in claims in the Mid-Atlantic region of the United States following Superstorm Sandy.
Word of mouth is the most commonly relied-upon method for gathering information on new vehicles among Brazilians who are deciding which one to buy, but the Internet is an almost equally popular source, according to the recently released J.D. Power 2013 Brazil Sales Satisfaction Index (SSI) Study.SM
In India, the incidence of problems with motor vehicles experienced by their owners increases 24% during the past year, according to the newly released J.D. Power Asia Pacific 2013 India Vehicle Dependability StudySM (VDS).
With sales of new vehicles rising in China, and competition among brands increasing alongside sales growth, dealership personnel in the quickly emerging Chinese new-car market are learning that it is imperative to deliver an outstanding customer experience during the sales process.