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All Automotive Studies

  • Customer satisfaction with the borrowing experience is higher when lenders provide clear onboarding information and make it easy for auto loan customers to self-manage their accounts, according to the just-published J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.SM

  • Sales satisfaction among new-vehicle buyers is 52 points higher (on a 1,000-point scale) when their salesperson uses a tablet device during the sales process, according to the recently published J.D. Power 2013 U.S. Sales Satisfaction Index (SSI) Study.SM

  • The just-released J.D. Power 2013 U.S. Auto Claims Satisfaction StudySM finds that customer satisfaction with auto insurance claims handling is improving, partly due to insurers' improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants.

  • Automakers and other automotive-oriented companies are being challenged to provide consumer information for mobile devices that's equivalent to what can be accessed on an ordinary computer.

  • Satisfaction with their new vehicles' appeal among owners in Japan increases in 2013, according to the just-published J.D. Power Asia Pacific 2013 Japan Automotive Performance, Execution and Layout (APEAL) Study.SM

  • Auto insurance customers remain, on the whole, intensely loyal to their current insurers, with fewer than one customer in 10 shopping other insurers' offerings when it comes time to renew a policy.

  • The just-published J.D. Power Asia Pacific 2013 India Sales Satisfaction Index (SSI) StudySM finds that luxury automakers may not be doing enough to provide a distinctly different sales experience from what's offered by mass market automakers.

  • The just-published J.D. Power 2013 New Autoshopper StudySM finds that half of all new-vehicle buyers who use the Internet in their shopping process consider themselves open to buying any make of vehicle when they begin that process.

  • While seat suppliers and automakers try to save costs and reduce weight by having manually adjustable lumbar support in otherwise powered seats, owners of new vehicles equipped with those power/manual seats are not pleased, according to the recently published J.D. Power 2013 Seat Quality and Satisfaction Study.SM

  • Aftermarket auto service shops appear to be outperforming auto dealerships in customer satisfaction across Canada generally.

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