The just-published J.D. Power 2014 Third-Party Automotive Website Evaluation StudySM finds that new- and used-vehicle shoppers who are able to access and use videos on third-party automotive websites during the shopping process are significantly more satisfied with their experience than are those who do not use video.
Owners of 2011 model-year vehicles experienced more problems than did owners of 2010 model-year vehicles a year ago, according to the just-published J.D. Power 2014 U.S. Vehicle Dependability StudySM (VDS).
More than 20% of automotive manufacturers now use responsive design technology on their websites, enabling new-vehicle shoppers to view the same website content across a variety of devices and screen sizes, according to the recently released J.D. Power 2014 Manufacturer Website Evaluation StudySM (MWES)--Winter.
Image, personalization, and enjoyment of the driving experience are especially important to consumers 25 years old and younger, according to the recently released J.D. Power 2014 U.S. Automotive Media and Marketing ReportSM--Winter.
Customer satisfaction with the borrowing experience is higher when lenders provide clear onboarding information and make it easy for auto loan customers to self-manage their accounts, according to the just-published J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.SM
Sales satisfaction among new-vehicle buyers is 52 points higher (on a 1,000-point scale) when their salesperson uses a tablet device during the sales process, according to the recently published J.D. Power 2013 U.S. Sales Satisfaction Index (SSI) Study.SM
The just-released J.D. Power 2013 U.S. Auto Claims Satisfaction StudySM finds that customer satisfaction with auto insurance claims handling is improving, partly due to insurers' improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants.
Automakers and other automotive-oriented companies are being challenged to provide consumer information for mobile devices that's equivalent to what can be accessed on an ordinary computer.
Satisfaction with their new vehicles' appeal among owners in Japan increases in 2013, according to the just-published J.D. Power Asia Pacific 2013 Japan Automotive Performance, Execution and Layout (APEAL) Study.SM
Auto insurance customers remain, on the whole, intensely loyal to their current insurers, with fewer than one customer in 10 shopping other insurers' offerings when it comes time to renew a policy.