The addition of the latest and hottest technology sometimes leads to increased problems with brand-new vehicles, according to the just-published J.D. Power 2014 U.S. Initial Quality StudySM (IQS).
Purchasers of new vehicles are willing to pay for improved connectivity and increased automation in their vehicle, according to the just-published J.D. Power 2014 U.S. Automotive Emerging Technologies Study.SM
Findings from the just-published J.D. Power 2014 U.S. Insurance Shopping StudySM suggest that auto insurance customers might be trading dissatisfaction with service for dissatisfaction with price, when they switch carriers.
Social media provides consumers many opportunities to engage with automotive marketing and servicing companies to gather information and address any service issues. It also plays a critical role in driving consumer purchase and service decisions across all generational groups in the automotive marketplace.
The percentage of vehicle owners who have complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to the just-published J.D. Power 2014 U.S. Customer Service Index (CSI) Study.SM
The just-published J.D. Power 2014 Original Equipment Tire Customer Satisfaction StudySM finds that the number of problems owners experience with their factory-installed tires has dropped significantly over the past five years, which indicates an overall improvement of tire quality across the industry.
The just-published J.D. Power 2014 Third-Party Automotive Website Evaluation StudySM finds that new- and used-vehicle shoppers who are able to access and use videos on third-party automotive websites during the shopping process are significantly more satisfied with their experience than are those who do not use video.
Owners of 2011 model-year vehicles experienced more problems than did owners of 2010 model-year vehicles a year ago, according to the just-published J.D. Power 2014 U.S. Vehicle Dependability StudySM (VDS).
More than 20% of automotive manufacturers now use responsive design technology on their websites, enabling new-vehicle shoppers to view the same website content across a variety of devices and screen sizes, according to the recently released J.D. Power 2014 Manufacturer Website Evaluation StudySM (MWES)--Winter.
Image, personalization, and enjoyment of the driving experience are especially important to consumers 25 years old and younger, according to the recently released J.D. Power 2014 U.S. Automotive Media and Marketing ReportSM--Winter.