Collision avoidance appears to be the common theme among the most popular automotive technologies, according to a new J.D. Power study.
Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to request information from a dealership than those who have a poor shopping experience at that website, according to the J.D. Power 2015 Third-Party Automotive Website Evaluation Study.SM
Customers with run-flat tires are less satisfied with their tires and replace their tires more frequently in the first two years of ownership than customers with non-run-flat tires, according to the newly released J.D. Power 2015 U.S. Original Equipment Tire Customer Satisfaction Study.SM
The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM
Problems with Bluetooth connectivity and voice recognition are the most frequently reported issues with light vehicles after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability Study.SM
The "build and price" function is the tool most frequently used by automobile shoppers who visit automakers' websites, according to the recently released J.D. Power 2015 Manufacturer Website Evaluation StudySM--Winter.
Fuel economy remains the most influential factor among new-vehicle buyers in determining which vehicle they select, according to the J.D. Power 2015 U.S. Avoider Study.SM
To satisfy their customers, automotive finance providers need to offer comprehensive first-rate service throughout the life of the loan, rather than excelling only in some areas of the auto loan process, according to the recently published J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.SM
Dedicated product specialists are becoming a more important part of the sales process at many vehicle dealerships, largely in response to customers' reaction to the advanced technology features with which many new vehicles are equipped.
Overall customer satisfaction with the auto insurance claims process has improved steadily during the past five years, according to the just-published J.D. Power 2014 U.S. Auto Claims Satisfaction Study.SM