Consumers who say a vehicle's technological features is one of the factors in their purchase decision are more likely to be heavier consumers of media, according to the recently published J.D. Power 2015 U.S. Automotive Media and Marketing ReportSM--Summer.
Exciting visual imagery and lively, concise, informative text are driving customer satisfaction with auto manufacturer (OEM) websites, according to the J.D. Power 2015 Manufacturer Website Evaluation StudySM--Summer.
The latest safety-related technologies are among the drivers of customer satisfaction with new vehicles, according to the J.D. Power 2015 U.S. Automotive Performance, Execution and Layout (APEAL) Study.SM
Overall customer satisfaction with auto insurers is at an all-time high, according to the J.D. Power 2015 U.S. Auto Insurance Study.SM
Korean automotive brands have taken the lead in terms of new-vehicle quality in the United States, as they have shown a significant drop in the number of problems per 100 vehicles (PP100), according to the J.D. Power 2015 U.S. Initial Quality StudySM (IQS).
Although many customers are shopping for a new auto insurer in reaction to rising rates, few of them are actually switching insurers, according to the J.D. Power 2015 U.S. Insurance Shopping Study.SM
Collision avoidance appears to be the common theme among the most popular automotive technologies, according to a new J.D. Power study.
Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to request information from a dealership than those who have a poor shopping experience at that website, according to the J.D. Power 2015 Third-Party Automotive Website Evaluation Study.SM
Customers with run-flat tires are less satisfied with their tires and replace their tires more frequently in the first two years of ownership than customers with non-run-flat tires, according to the newly released J.D. Power 2015 U.S. Original Equipment Tire Customer Satisfaction Study.SM
The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM