To satisfy their customers, automotive finance providers need to offer comprehensive first-rate service throughout the life of the loan, rather than excelling only in some areas of the auto loan process, according to the recently published J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.SM
Dedicated product specialists are becoming a more important part of the sales process at many vehicle dealerships, largely in response to customers' reaction to the advanced technology features with which many new vehicles are equipped.
Overall customer satisfaction with the auto insurance claims process has improved steadily during the past five years, according to the just-published J.D. Power 2014 U.S. Auto Claims Satisfaction Study.SM
Providing a positive shopping experience for customers looking for vehicle information on their smartphones is becoming more important to both automaker (OEM) and third-party automotive websites, according to the just-published J.D. Power 2014 Automotive Mobile Site Study.SM
The just-published J.D. Power 2014 New Autoshopper StudySM finds that new-vehicle buyers who spend the most time on the Internet shopping for a vehicle also visit the most dealerships to shop prior to purchase.
Consumers continue to demand increasing levels of technology in their new vehicles; however, audio, communication, entertainment and navigation (ACEN) systems remain problematic for new-vehicle buyers.
Automakers are adding third-row seating to more vehicles in response to consumer demand, but the just-published J.D. Power 2014 Seat Quality and Satisfaction StudySM indicates that they may be sacrificing overall consumer satisfaction by doing so and, inevitably, losing cargo space.
Drivers of new vehicles still use traditional media content, but they're more likely nowadays to access it through alternative digital channels, according to the recently released J.D. Power 2014 U.S. Automotive Media and Marketing ReportSM--Summer.
Age, income, and desired vehicle type can influence what type of website content in-market shoppers will use when researching vehicles on OEM websites.
Technological innovations in new vehicles often grab shoppers' attention, but they don't guarantee improved customer satisfaction.