Overall customer satisfaction with auto insurers is at an all-time high, according to the J.D. Power 2015 U.S. Auto Insurance Study.SM
Korean automotive brands have taken the lead in terms of new-vehicle quality in the United States, as they have shown a significant drop in the number of problems per 100 vehicles (PP100), according to the J.D. Power 2015 U.S. Initial Quality StudySM (IQS).
Although many customers are shopping for a new auto insurer in reaction to rising rates, few of them are actually switching insurers, according to the J.D. Power 2015 U.S. Insurance Shopping Study.SM
Collision avoidance appears to be the common theme among the most popular automotive technologies, according to a new J.D. Power study.
Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to request information from a dealership than those who have a poor shopping experience at that website, according to the J.D. Power 2015 Third-Party Automotive Website Evaluation Study.SM
Customers with run-flat tires are less satisfied with their tires and replace their tires more frequently in the first two years of ownership than customers with non-run-flat tires, according to the newly released J.D. Power 2015 U.S. Original Equipment Tire Customer Satisfaction Study.SM
The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM
Problems with Bluetooth connectivity and voice recognition are the most frequently reported issues with light vehicles after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability Study.SM
The "build and price" function is the tool most frequently used by automobile shoppers who visit automakers' websites, according to the recently released J.D. Power 2015 Manufacturer Website Evaluation StudySM--Winter.
Fuel economy remains the most influential factor among new-vehicle buyers in determining which vehicle they select, according to the J.D. Power 2015 U.S. Avoider Study.SM