Customers with run-flat tires are less satisfied with their tires and replace their tires more frequently in the first two years of ownership than customers with non-run-flat tires, according to the newly released J.D. Power 2015 U.S. Original Equipment Tire Customer Satisfaction Study.SM
The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM
Problems with Bluetooth connectivity and voice recognition are the most frequently reported issues with light vehicles after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability Study.SM
The "build and price" function is the tool most frequently used by automobile shoppers who visit automakers' websites, according to the recently released J.D. Power 2015 Manufacturer Website Evaluation StudySM--Winter.
Fuel economy remains the most influential factor among new-vehicle buyers in determining which vehicle they select, according to the J.D. Power 2015 U.S. Avoider Study.SM
To satisfy their customers, automotive finance providers need to offer comprehensive first-rate service throughout the life of the loan, rather than excelling only in some areas of the auto loan process, according to the recently published J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.SM
Dedicated product specialists are becoming a more important part of the sales process at many vehicle dealerships, largely in response to customers' reaction to the advanced technology features with which many new vehicles are equipped.
Overall customer satisfaction with the auto insurance claims process has improved steadily during the past five years, according to the just-published J.D. Power 2014 U.S. Auto Claims Satisfaction Study.SM
Providing a positive shopping experience for customers looking for vehicle information on their smartphones is becoming more important to both automaker (OEM) and third-party automotive websites, according to the just-published J.D. Power 2014 Automotive Mobile Site Study.SM
The just-published J.D. Power 2014 New Autoshopper StudySM finds that new-vehicle buyers who spend the most time on the Internet shopping for a vehicle also visit the most dealerships to shop prior to purchase.