Automotive Studies

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  • Problems with Bluetooth connectivity and voice recognition are the most frequently reported issues with light vehicles after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability Study.SM

  • The "build and price" function is the tool most frequently used by automobile shoppers who visit automakers' websites, according to the recently released J.D. Power 2015 Manufacturer Website Evaluation StudySM--Winter.

  • Fuel economy remains the most influential factor among new-vehicle buyers in determining which vehicle they select, according to the J.D. Power 2015 U.S. Avoider Study.SM

  • To satisfy their customers, automotive finance providers need to offer comprehensive first-rate service throughout the life of the loan, rather than excelling only in some areas of the auto loan process, according to the recently published J.D. Power 2014 U.S. Consumer Financing Satisfaction Study.SM

  • Dedicated product specialists are becoming a more important part of the sales process at many vehicle dealerships, largely in response to customers' reaction to the advanced technology features with which many new vehicles are equipped.

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