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  • Overall customer satisfaction with the auto insurance claims process has improved steadily during the past five years, according to the just-published J.D. Power 2014 U.S. Auto Claims Satisfaction Study.SM

  • Providing a positive shopping experience for customers looking for vehicle information on their smartphones is becoming more important to both automaker (OEM) and third-party automotive websites, according to the just-published J.D. Power 2014 Automotive Mobile Site Study.SM

  • The just-published J.D. Power 2014 New Autoshopper StudySM finds that new-vehicle buyers who spend the most time on the Internet shopping for a vehicle also visit the most dealerships to shop prior to purchase.

  • Consumers continue to demand increasing levels of technology in their new vehicles; however, audio, communication, entertainment and navigation (ACEN) systems remain problematic for new-vehicle buyers.

  • Automakers are adding third-row seating to more vehicles in response to consumer demand, but the just-published J.D. Power 2014 Seat Quality and Satisfaction StudySM indicates that they may be sacrificing overall consumer satisfaction by doing so and, inevitably, losing cargo space.

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