Automotive Studies

Latest Studies

More Automotive Studies

  • Although many customers are shopping for a new auto insurer in reaction to rising rates, few of them are actually switching insurers, according to the J.D. Power 2015 U.S. Insurance Shopping Study.SM

  • Collision avoidance appears to be the common theme among the most popular automotive technologies, according to a new J.D. Power study.

  • Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to request information from a dealership than those who have a poor shopping experience at that website, according to the J.D. Power 2015 Third-Party Automotive Website Evaluation Study.SM

  • Customers with run-flat tires are less satisfied with their tires and replace their tires more frequently in the first two years of ownership than customers with non-run-flat tires, according to the newly released J.D. Power 2015 U.S. Original Equipment Tire Customer Satisfaction Study.SM

  • The percentage of dealer service visits related to automotive recalls is rising, but customer satisfaction with those visits is improving, according to the J.D. Power 2015 U.S. Customer Service Index (CSI) Study.SM

More Articles»