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  • Technological innovations in new vehicles often grab shoppers' attention, but they don't guarantee improved customer satisfaction.

  • Despite premiums rising steadily across the industry, vehicle owner satisfaction with auto insurers reaches record high levels, according to the just-published J.D. Power 2014 U.S. Auto Insurance Study.SM

  • The addition of the latest and hottest technology sometimes leads to increased problems with brand-new vehicles, according to the just-published J.D. Power 2014 U.S. Initial Quality StudySM (IQS).

  • Purchasers of new vehicles are willing to pay for improved connectivity and increased automation in their vehicle, according to the just-published J.D. Power 2014 U.S. Automotive Emerging Technologies Study.SM

  • Findings from the just-published J.D. Power 2014 U.S. Insurance Shopping StudySM suggest that auto insurance customers might be trading dissatisfaction with service for dissatisfaction with price, when they switch carriers.

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