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2012 Vehicle Dependability Study Results

2/15/2012

Following are some of the other highlights from the 2012 Vehicle Dependability Study:
  • Forty-two percent of vehicle owners who did not experience any problems say they definitely will purchase the same make next time. Repurchase intent steadily decreases as long-term quality worsens.
  • Fully 25 of 32 brands have improved in dependability from 2011, while only six have declined and one has remained stable. Domestic nameplates have improved in 2012 at a slightly faster rate than imports, narrowing the dependability gap to 13 PP100 from 18 PP100 in 2011.
  • Lexus acheives the lowest PP100 rate in vehicle dependability among all nameplates in 2012. In addition, the Lexus LS has the fewest problems in the industry, with just 72 PP100.
  • Porsche improves by 16 PP100 and has the second-lowest PP100 rate. Cadillac and Toyota also improve by double digits. Lexus, Porsche, and Cadillac were also the top three nameplates in the 2009 IQS.
  • Scion and Hyundai achieve their highest-ever rank positions in the study, fifth and ninth place, respectively.
  • Toyota Motor Corporation garners eight segment awards more than any other automaker in 2012 for the Lexus ES 350 (in a tie with the Lincoln MKZ); Lexus RX 350; Scion tC; Scion xB; Toyota Prius; Toyota Sienna; Toyota Tundra; and Toyota Yaris.
  • The Toyota Prius has ranked highest in the Compact Car segment for 5 consecutive years.
  • Ford Motor Company receives three model awards for the Ford Explorer (in a tie with the Nissan Murano); Ford Fusion; and Lincoln MKZ (in a tie).
  • General Motors (Buick Lucerne and Chevrolet Equinox) and Nissan Motor Co., Ltd. (Nissan Frontier and Nissan Murano, in a tie with the Ford Explorer) each receive two awards.
  • In addition, the Hyundai Genesis also receives an award.
  • Four of the models that received segment awards in the 2009 IQS also receive segment awards in the 2012 VDS:
    • Scion tC
    • Toyota Sienna
    • Toyota Tundra
    • Toyota Yaris
  • Seven models are first-time VDS award recipients:
    • Chevrolet Equinox
    • Ford Explorer
    • Hyundai Genesis
    • Nissan Frontier
    • Nissan Murano
    • Scion tC
    • Toyota Yaris
  • Four models are five-time (at a minimum) VDS award recipients:
    • Lexus ES
    • Lexus RX
    • Toyota Prius
    • Toyota Tundra
J.D. Power and Associates offers the following tips for consumers regarding vehicle dependability:
  • Consumer perceptions of vehicle quality and dependability are often based on historical experiences or anecdotes and may be out of line with the current reality. Consumers should gather as much information as they can on the latest models from a variety of sources to make an informed decision.
  • Historically, initial quality has been a good indicator of likely long-term dependability. If a model has high levels of quality when new, it is more likely to be dependable over the long term.
  • Vehicle dependability is at an all-time high and resale values are also very high by historical standards. If your vehicle has been properly maintained and is in good working condition, it may be worth more than you think if you are considering trading it in.
About the Study
The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build better vehicles, which typically translates to higher resale values and higher customer loyalty. It also helps consumers make more-informed choices for both new- and used-vehicle purchases. The 2012 Vehicle Dependability Study was fielded between October and December 2011.

2012 Vehicle Dependability Study Links



Top Three Models by Segment

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