Press Release

J.D. Power Presents Awards to Highest Performers in Automotive Customer Satisfaction Studies in India

3/13/2014
J.D. Power Asia Pacific Reports:
J.D. Power Presents Awards to Highest Performers in Automotive Customer Satisfaction Studies in India

Honda, Maruti Suzuki and MRF Receive Special Recognition Awards 
For Continued Outstanding Performance in Meeting Customer Expectations

SINGAPORE: 12 March 2014 -- J.D. Power Asia Pacific presented Honda, Maruti Suzuki and MRF with special recognition awards for their continued outstanding performance in meeting customer expectations at a ceremony Tuesday, March 11 in Delhi. 

More than 65 senior executives from nine companies and 27 leading media outlets attended the annual India Awards Presentation at the Shangri-La Eros hotel. Gerrit Kuyntjes, vice president at J.D. Power Asia Pacific, presented the awards to the companies honored at the event. 

Each of the three companies receiving special recognition at the ceremony has ranked highest in J.D. Power studies at least 10 times. 

Recipients of Special Recognition Awards

-- Maruti Suzuki received a special recognition award for Continued Outstanding Performance in Customer Satisfaction with Dealer Service. Maruti Suzuki has ranked highest in the India Customer Service Index Study (CSI) each year since 2000--14 consecutive years.
-- The Honda City received a special recognition award for Continued Outstanding Performance in Initial Quality. The City has ranked highest in the Midsize Car segment in the Initial Quality Study (IQS) for 11 consecutive years (2003 through 2013). 

-- MRF received a special recognition award for Continued Outstanding Performance in Original Equipment Tire Satisfaction. MRF has ranked highest 10 times since the inception of the Original Equipment Tire Customer Satisfaction Index (TCSI) Study in 2001.

"Sustaining outstanding performance calls for embedded processes, an aligned workforce and, most importantly, possessing an unrelenting spirit in the pursuit of excellence," said Kuyntjes. "What is really being recognized by these awards is hard work over time, as consistency in delivering outstanding performance goes a long way in establishing a brand in any market and also raises industry performance levels as a whole."

During the event, J.D. Power Asia Pacific's top executives also recognized the highest-performing auto manufacturers in J.D. Power's 2013 syndicated studies. These study results are based solely on the evaluations provided by verified vehicle owners in India.

2013 Syndicated Study Awards

2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

-- Highest Customer Satisfaction with Original Tires--MRF  (four consecutive years)

2013 India Vehicle Dependability Study (VDS)

-- Most Dependable Compact Car--Maruti Suzuki A-Star
-- Most Dependable Premium Compact Car--Ford Figo
-- Most Dependable Entry Midsize Car--Maruti Suzuki Swift Dzire (three consecutive years)
-- Most Dependable Midsize Car--Honda City
-- Most Dependable Premium Midsize Car--Chevrolet Cruze
-- Most Dependable MUV/ MPV--Toyota Innova (six consecutive years)
--Most Dependable SUV--Toyota Fortuner

2013 India Sales Satisfaction Index (SSI) Study

-- Highest in Sales Satisfaction among Mass Market Brands--Maruti Suzuki and Honda (in a tie) 
-- Highest in Sales Satisfaction among Luxury Brands--BMW

2013 India Customer Service Index (CSI)

-- Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands--Maruti Suzuki (14 consecutive years)
-- Highest in Customer Satisfaction with After-Sales Service among Luxury Brands--BMW

2013 India Initial Quality Study (IQS)

-- Best Entry Compact Car in Initial Quality--Maruti Suzuki Alto 800 
-- Best Compact Car in Initial Quality--Hyundai Santro (two consecutive years)
-- Best Upper Compact Car in Initial Quality--Honda Brio (two consecutive years)
-- Best Premium Compact Car in Initial Quality--Maruti Suzuki Swift
-- Best Entry Midsize Car in Initial Quality--Honda Amaze
-- Best Midsize Car in Initial Quality--Honda City (11 consecutive years)
-- Best Premium Midsize Car in Initial Quality--Toyota Corolla Altis
-- Best MUV/ MPV in Initial Quality--Toyota Innova (seven consecutive years)
-- Best SUV in Initial Quality--Toyota Fortuner (two consecutive years)

2013 India Automotive Performance, Execution and Layout (APEAL) Study

-- Most Appealing Entry Compact Car--Maruti Suzuki Alto 800
-- Most Appealing Compact Car--Maruti Suzuki Estilo (three consecutive years)
-- Most Appealing Upper Compact Car--Maruti Suzuki Ritz
-- Most Appealing Premium Compact Car--Maruti Suzuki Swift
-- Most Appealing Entry Midsize Car--Honda Amaze
-- Most Appealing Midsize Car (in a tie)--Hyundai Verna and Volkswagen Vento 
-- Most Appealing Premium Midsize Car--Chevrolet Cruze
-- Most Appealing MUV/ MPV--Toyota Innova (seven consecutive years)
-- Most Appealing SUV--Toyota Fortuner (two consecutive years)

Media Relations Contacts

XingTi Liu; J.D. Power Asia Pacific; 08-Shenton Way, #44-02/03/04; Singapore, 068811; Phone +65-67338980; xingti_liu@jdpower.com.sg

John Tews; Director, Media Relations; J.D. Power; Troy, Michigan 48083 USA; 001-248-680-6218; john.tews@jdpa.com


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