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Most Improved Brands in 2013 Vehicle Dependability Study

3/1/2013
The annual J.D. Power and Associates Vehicle Dependability StudySM (VDS) measures problems experienced by original owners of 3-year-old vehicles during the previous 12 months of ownership. According to the results of the 2013 Vehicle Dependability Study, the five most improved brands for dependability are, in order of improvement, Ram, Suzuki, Chrysler, Mazda, and Infiniti.

This year, Ram dependability improves by 52 problems per 100 vehicles (PP100) to 122 PP100, putting the brand above the industry average of 126 PP100 (a lower PP100 score reflects higher quality) and representing a dramatic improvement from the 2012 VDS. This year, Ram ranks ninth out of 32 rank-eligible nameplates, compared with 29th out of 31 nameplates in 2012.

The second-most-improved brand is Suzuki, which elected to stop selling vehicles in the United States late last year. In the 2013 Vehicle Dependability Study, Suzuki dependability improves by 45 PP100 to 122 PP100. This improvement also moves Suzuki above the industry average of 126 PP100. The automaker ranks ninth out of 32 nameplates, in a tie with Ram, this year, compared with 24th out of 31 nameplates in 2012.

Chrysler is the third-most-improved brand from the 2013 Vehicle Dependability Study, improving by 39 PP100 to 153 PP100. Though a significant improvement, the advance moves Chrysler to 26th out of 32 nameplates in 2013 from the lowest ranking in last year's study.

Like Chrysler, Mazda dependability also improves by 39 PP100 in the 2013 VDS, putting the brand above the industry average of 126 PP100 at 124 PP100. Compared with last year, the improvement advances Mazda to 11th out of 32 nameplates from 23rd out of 31 nameplates in 2012.

With an improvement of 34 PP100 from last year, Infiniti's score improves to 138 PP100, making Nissan Motor's luxury division the fifth-most-improved brand for 2013. This year, Infiniti improves to 20th out of 32 nameplates from 27th out of 31 nameplates in 2012.

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